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How we comply with the Competition and Markets Authority (CMA)

Plymouth Marjon 花季视频 has proactively considered and responded to the advice issued by the Competition and Markets Authority, to the Higher Education sector, in relation to the nature of the agreement made between the 花季视频 and the student prior to the acceptance of any offer made by the 花季视频.

1. The Executive Leadership Team (ELT) and 花季视频 Senate, representing the key areas of both Academic and Professional Services, regularly reviews the 花季视频’s approach with a focus upon taking forward compliance with consumer protection legislation, and student representation.  Policies and Regulations.

2. The 花季视频’s Terms and Conditions and Admissions Policy for acceptance of a place on a programme of study have been revised and updated and are reviewed annually via the 花季视频’s Senate, inclusive of student representation.

3. Material information for programmes of study has been developed and made available to candidates prior to applying for a place on a programme of study. Information on additional costs incurred by 花季视频 on programmes of study will be made available to 花季视频 and applicants and will be included within the 花季视频’s material information for each course of study.

4. The 花季视频 ensures that academic penalties are not levied for non-academic debt.

5. The 花季视频’s Student Regulations Framework has been reviewed to be as clear and concise as possible, reflecting the 花季视频’s commitment to plain English in public communication. This is supplemented by a user-friendly, easily searchable, interface to the regulations and other provisions governing the student experience, accompanied by information about related sources of information advice and guidance.

 

6. Admissions and Recruitment teams regularly liaise, in advance of Open Days and other recruitment activities, in order to ensure that consistent and appropriate messaging is provided to potential applicants.

7. Admissions and Recruitment Panels have discussed the , Guild HE and SPA consumer protection advice, recognising correct procedures for discontinuing programmes of study, including seeing programmes through to completion, where required, and good practice in the involvement of 花季视频 in curriculum change.

8. A communications plan has been developed to ensure that colleagues across the 花季视频, whatever their role will, in addition to being able to take advantage of online information/guidance and appreciate our collective responsibilities under consumer protection legislation, be empowered to seek clarification and execute their responsibilities to the best of their ability.

9. CMA advice remains on the agenda for colleagues working in the areas of teaching and learning, admissions and recruitment/marketing, as well as at the most senior levels of the 花季视频.

10. The 花季视频 annually reviews its complaints framework with a strong emphasis being placed upon protecting the consumer rights of the 花季视频.